Terms and Conditions

25 November, 2024

Welcome to https://playergems.com/. By using our website and purchasing our digital products, you agree to comply with the following Terms and Conditions. PlayerGems.com is owned and operated by TUBASTRATIC LTD, a company registered in England under registration number 15958096, located at 7 Bell Yard, London, England, WC2A 2JR. Please read these Terms carefully before making any purchase.

  1. General Terms
  • All products sold on PlayerGems.com are digital keys for games.
  • By completing a purchase, you agree that the digital goods are non-refundable and are intended solely for personal use.
  • We reserve the right to change these Terms at any time. Changes will be posted on this page, and continued use of our website constitutes acceptance of these updated Terms.
  • Playergems Marketplace serves as a platform for users to list, sell, and purchase digital products in compliance with Playergems.com policies. However, Playergems.com does not participate in or oversee transactions between buyers and sellers. We do not assume responsibility for the quality, legality, safety, or accuracy of the listed items, nor can we guarantee the ability of sellers to fulfill orders or buyers to complete payments.
  • Playergems.com does not transfer legal ownership of digital goods from sellers to buyers, nor does it verify the identity, age, or nationality of users. We encourage users to communicate directly with one another using the tools provided on our platform to address any concerns before completing a transaction.
  1. Account Registration
  • To make purchases, users must create an account on PlayerGems.com. You are responsible for maintaining the confidentiality of your account details and for all activities under your account.
  • You agree to provide accurate and up-to-date information during registration.
  1. Digital Products
  • All products sold on PlayerGems.com, including game keys, are digital. They will be delivered to your email and included in the invoice once the purchase is completed.
  • It is the user’s responsibility to ensure that they have compatible software, hardware, or platforms to redeem and use the keys.
  1. Payment Processing
  • PlayerGems.com does not collect or store any payment information. All transactions are processed through third-party payment providers.
  • By purchasing a product, you agree to the payment terms provided by the third-party provider. Any issues related to payment processing must be resolved with the payment provider directly.
  • PlayerGems.com disclaims any responsibility for delays, errors, or issues arising from the third-party payment provider.
  1. Delivery and Access to Digital Products
  • After payment is successfully completed, users will receive access to their purchased digital keys via email or through their account.
  • As all products are digital, there are no shipping costs or physical deliveries.
  1. Seller Rules for PlayerGems.com

To ensure trust and transparency, sellers on PlayerGems.com must adhere to the following rules:

  • Agreement Upon Registration
    Upon registration, sellers will receive an email with the Agreement. This document must be completed, signed, and returned to PlayerGems.com by email. Sellers gain access to the platform immediately upon registration, regardless of the Agreement submission, but are expected to submit the Agreement promptly.
  • Accurate Product Information
    Sellers must provide accurate descriptions of the digital products (game keys). Misleading or false information is prohibited.
  • No Misrepresentation of Digital Goods
    All digital goods sold must be genuine, and the seller must have the right to sell them. Counterfeit or unauthorized products are not allowed.
  • Timely Delivery of Digital Goods
    Sellers must ensure that once a transaction is completed, the digital product (e.g., game key) is promptly delivered to the buyer.
  • Fair Pricing
    Sellers must set fair prices for their digital goods, keeping in mind competitive market rates.
  • Compliance with Third-Party Policies
    Sellers must comply with the rules and terms of the third-party platforms or games they are selling keys for. Violation of third-party policies is strictly prohibited.
  • Refund and Return Policies
    Sellers must clearly define their refund policies and ensure compliance with platform guidelines, although all sales are generally final for digital goods.
  • Prohibited Conduct
    Sellers may not engage in any fraudulent activities, including selling duplicate or expired keys, or attempting to bypass the platform’s policies for personal gain.
  • Data Security and Privacy
    Sellers must protect customer data and ensure it is not misused or shared without explicit consent, in line with GDPR and other relevant data protection regulations.
  • Account Maintenance
    Sellers must maintain the security of their accounts and ensure that all sales are conducted through proper and legal means.
  1. Rule for Dispute Resolution

Buyer-Seller Dispute Resolution
In the event of any controversial situation or dispute regarding a transaction, the buyer and seller are required to first attempt to resolve the issue directly between themselves. Only if the dispute cannot be resolved amicably should it be escalated to PlayerGems.com for further intervention. The marketplace will then act as a mediator based on the information provided by both parties.

  1. Refund Policy
  • Due to the nature of digital products, all sales are final. Once a key has been delivered, no refunds, exchanges, or cancellations are allowed.
  • In the event of technical issues preventing access to the product, please contact our support team. Refunds may be granted solely at our discretion if it is determined that the issue was caused by PlayerGems.com’s platform.
  1. Intellectual Property
  • All content on PlayerGems.com, including but not limited to product descriptions, images, and digital items, is the intellectual property of PlayerGems.com or its licensors.
  • Users are granted a non-exclusive, non-transferable license to use the digital products for personal use only. Any unauthorized copying, sharing, or distribution is prohibited.
  1. User Conduct
  • You agree not to use PlayerGems.com for any unlawful purposes or in violation of these Terms.
  • You must not attempt to interfere with the operation of the website, including introducing viruses or attempting unauthorized access.
  1. Limitation of Liability
  • PlayerGems.com and TUBASTRATIC LTD are not liable for any indirect, incidental, or consequential damages arising from the use of our platform or the purchase of digital products.
  • We do not guarantee that the platform will be error-free or uninterrupted.
  1. Governing Law
    These Terms and Conditions are governed by the laws of England. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England.
  2. Contact Information
    For any questions or concerns regarding these Terms and Conditions, please contact us via email at info@playergems.com.25