23 October, 2024

All products sold on PlayerGems.com are digital and non-tangible. Therefore, we have specific policies in place regarding refunds.

1. No Refunds for Digital Products
   Since the products offered by PlayerGems.com are digital (game keys), all sales are final, and we do not offer refunds once a purchase has been completed. We encourage you to review product descriptions carefully before making a purchase.
2. Refunds for Technical Issues
   If you encounter technical problems preventing you from accessing or using the purchased product, please contact our support team at info@playergems.com. We will work with you to resolve the issue. Refunds may be considered at our discretion if the issue is caused by PlayerGems.com and cannot be resolved.
3. Duplicate Purchases
   In the event of accidental duplicate purchases, you may be eligible for a refund of the duplicate transaction. Please contact us within 14 days of the purchase with proof of the duplicate.
4. Unauthorized Purchases
   PlayerGems.com is not responsible for purchases made without the account holder’s knowledge or consent. If you suspect unauthorized activity on your account, please contact us immediately at info@playergems.com.
5. Processing of Refunds
   If a refund is issued, it will be processed through the original payment method used for the purchase. Processing times may vary depending on the policies of the third-party payment provider.

Contact Information
For any questions regarding our Refund Policy, please contact us at info@playergems.com